JourneyWoman Circle
Frequently Asked Questions
You are our community and our family. We want to be as honest and transparent as possible.
If there is a question we haven’t answered here, please ask it. We welcome and value all of your comments and questions. You can submit questions or feedback using the form located at the bottom of the page.
Our Commitment to Privacy
Q. What do you do with my personal information, such as name, email and address?
A. We do not share or sell your personal information to anyone. Period.
Q. Why do you need me to agree to your Privacy Policy and Terms of Use for the website?
A. You can read our Privacy Agreement, which outlines our commitment to keeping your information secure, here: journeywoman.com/privacy-policy/.
You can read our Terms of Use HERE. This is important because in becoming a JourneyWoman Circle member, you will have access to certain sections of our website, such as our Member Directory, and will be able to post comments and share information within a private forum. We want to ensure that all dialogue on our site is respectful, constructive and helpful to other women.
Q. How are you protecting our privacy?
A . Like many of you, we have concerns about privacy and information sharing on public social platforms. Even though we are active on social media, we do not OWN our own information when it is produced on platforms like Facebook. Our intention is to create a protected space where you can interact with each other in confidence, knowing that we are NOT tracking or selling your private information. Our only interest is your safety and well-being. If you want to learn more about the technology and privacy processes we’ve put in place to protect our website, read our Privacy Policy.
Q. Do you keep or store my credit card information on the site?
A. NO. JourneyWoman does not store or keep your financial information; it is being used by PayPal and Stripe, which are both reputable third-party credit card processing platforms. We have included links to their privacy policies that you can read when you enter your credit card information.
Q. What technology have you put in place to ensure privacy and security?
A. The JourneyWoman site follows industry best practices for security. Our site is hosted on WPEngine, an enterprise-level WordPress host that is committed to site security. (WPEngine is a leading WordPress hosting company used by over500,000 websites). As part of our hosting plan they provide:
- A secured environment with disk write limitations and protection
- Scans and automatic disabling for plugins with security flaws (a plugin is a software component that adds a specific feature to an existing computer program. An example of this is our calendar).
- A proprietary firewall that monitors for incoming threats
- A segregated environment that isolates our customers data and protects it against unauthorized access
- Bundled SSL certificates on all plans (SSL is Secure Sockets Layer and, in short, it’s the standard technology for keeping an internet connection secure and safeguarding any sensitive data that is being sent between two systems, preventing criminals from reading and modifying any information transferred, including potential personal details)
- Automatic updates of core software
- Automatic updates of plugins
- Daily backups
In addition, we have MalCare security performing daily virus and malware scans and have enforced secure passwords for administrative accounts.
Account & Profile Troubleshooting
Q. I registered for the JW Circle Membership, but haven’t received an email containing my username and password. What should I do?
A. If you have received an email receipt confirming your subscription but no email with your username and password, please contact us and we will be sure to get that information to you.
Q. My password isn’t working. How can I access my membership?
A. You can reset your password by either clicking on this link or by contacting us and requesting that we reset it for you. We will then email your password to you. Please note that the JourneyWoman support team will not ask for personal information and all emails from our support team will come from @journeywoman.com addresses. Please do not provided personal or sensitive information to anyone requesting it unless you have been in contact with a support staff member.
Q. I forgot my password. How can I log in to the site?
A. You can reset your password by either clicking on this link or by contacting us and requesting that we reset it for you. We will then email your password to you. Please note that the JourneyWoman support team will not ask for personal information and all emails from our support team will come from @journeywoman.com addresses. Please do not provided personal or sensitive information to anyone requesting it unless you have been in contact with a support staff member.
Q. How do I edit my profile?
A. With just a few easy steps, you can populate your Profile and make it easy for other members to connect with you:
1. Click the Gear Icon () located at the bottom right of your cover image and select “Edit Profile.”
2. You will be taken to a new screen where you can upload a profile photo and a cover photo
3. Answer some fun questions that will make it easier for other JW Circle Members to learn about you!
4. Make sure to click the “UPDATE PROFILE” button at the bottom to save your work.
Q. How do I edit my account information?
A. On the Account page, you can change or update the information we have for you on file.
Select a tab from the left-hand menu to make edits to billing and shipping addresses, view your orders, manage subscriptions, or change privacy and notification settings.
Please note: You cannot change your username, but all other info can be updated here.
If you have further questions, feel free to contact us using the form below.
Q. Can I change from a monthly to annual subscription after I’ve made my purchase?
A. Yes, you’ll just need to wait a month, and then start again with a new annual subscription.
Q. How do I cancel my subscription?
A. Although we hope to provide the kind of informative and useful information that our community finds invaluable, we understand that there may come a time when you wish to suspend or cancel your subscription.
Visit you Account, and select the Subscriptions tab from the left-hand menu. Here you can view your subscription and upcoming renewals. Select the button that says “View”, and then the option to “Cancel”.
You have the option to reactivate from this section as well.
Please note: Cancelling your subscription will not delete your JourneyWoman account, you will simply lose access to members-only content and discounts. If you wish to delete your account and the information stored therein, please select the “Delete Account” option from the left-hand menu and follow the prompts on the page.
Further questions can be addressed by contacting our support team through the form below.